Refund policy

At Kitchen Home, we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, we are here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must provide proof of purchase (order number or receipt).

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been used, damaged, or altered after delivery.
  • Clearance, final sale, or promotional items (unless defective).
  • Perishable goods or customized products, where applicable.

Return Process

To initiate a return, please contact us at:

Email: kitchen@contact.us

Please include your order number and the reason for your return request. We will provide instructions on how and where to send your return.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is defective.
  • The item received is damaged.
  • We shipped the wrong item.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days. Processing times may vary depending on your payment provider.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will work to resolve the matter as quickly as possible.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent. Contact us to arrange an exchange.

Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

Kitchen Home
Berllan, Berllan, WLS LL76 8TZ
United Kingdom

Email: kitchen@contact.us